After Hours

During the weekdays from Monday through Thursday the phones at Pediatric Specialists are open from 9AM to 4PM. The covering office (either Foxborough or Wrentham) will leave the phones on until 5PM. On Fridays, weekends and holidays, Pediatric Specialists cross covers with Pediatric Associates of Norwood and Franklin. As the coverage is split evenly 50% of the time you will find coverage at Pediatric Specialists and the rest of the time through Pediatric Associates.

Phone calls after hours are generally picked up by our answering service and the message relayed to the provider on call. The provider will call you back after receiving the message. Should your call be of an urgent nature please inform the service and the provider will be reached more quickly. For extreme emergencies you should seek emergency assistance through 911 and then reach the provider on call.

At a preset time in the night our calls are handled by NightNurse Pediatrics. This is a service paid for by Pediatric Specialists and administered through trained triage nurses in which professionals will field your calls and make appropriate recommendations or dispositions. NightNurse does have access to your provider if necessary. This has been an excellent service both for the patients who get excellent advice and the providers who have a better chance of getting a bit more sleep enabling them to be more effective in the office the next day. We have received rave reviews of late for the excellent and caring service provided by these  dedicated individuals.

Pediatric Specialists asks that you use judgement in your after hours calling. Obviously you are the best judge of your child's condition at home and if you need to call do not hesitate. However for matters which are of a more trivial nature please consider waiting until the following day when our entire staff is available to fulfill your needs.

Weekend and holiday hours are generally reserved for sick calls and either handled at the Foxborough office or the office of Pediatric Associates in Norwood. Phones are generally open during the peak hours but may be turned over to the answering service at various times dictated by how busy a particular day may be.